25th April, 2007
Bad Patients
Optical folks can be a cranky lot. Spend any time on Optiboard and you’ll hear a myraid of complaints about bad patients, stupid questions, dirty glasses, and customers that *think* they know more than you. Seth Godin has a message from your other customers:
Hey, I know that your last customer was a jerk. I know that you get asked the same stupid questions over and over. I know that people don’t appreciate you, they’re boors, they’re selfish, they’re in a hurry.
But, here’s the thing: I’m not those people. I’ve never been here before. I didn’t do anything wrong! Don’t blame me for them.
If you’re going to be in the service business, you need to accept [the above] or you’re going to hate it and be lousy at it, both at the same time.
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Posted at 8:10 pm |
