Attracting New Customers

Having achieved phenominal results in Japan, benefits of this new method of advertising are being considered by ODs and opticians across the U.S. to bring new customers into their dispensaries. ABO and COPE seminars on the way. [youtube PkV5pL5ADPw]

Buy One Pair Get the Second Free

What if instead of the standard "buy one frame, get the second pair free" promotion - which if you’ve been reading, you know I am not a big fan of - you ran it with a twist. The twist is: to receive the second pair, the customer must give it as a gift. The gift gives...

Advertising is Dead – Part II

Breaking through the noise In Part I, I discussed the changes that have taken place in marketing over the past decade or so that have made traditional advertising ineffective. The quantity of advertising messages we receive on a daily basis has become so great, our...

Patient or Customer?

I have heard the debate go on about what to label consumers of eye care. Doctors and even opticians can get down-right petulant when discussing the topic. Often, the argument is made that the word customer should be stricken from the optical practitioner’s vocabulary...